Are flights included in the packages?
No, we don't book flights. The reason is that if you book them direct
with the airline then you'll save yourself money (tour operators
only do the same and then charge you +20%!). For a guide to the
cheapest flights to Prague, have a look in the flight
info section
What happens if our group flies in and
out of Prague at various times?
Our suppliers only organise one airport transfer in each direction
per group. If some members of your group are arriving/departing
at different times, we recommend that you use either the airport
taxi service (that stands directly outside the arrival hall) or
ask us to arrange a taxi for you. The cost of a taxi (up to 4 people)
should be no more than 700 Czech crowns (about £15/€22/$24)
from the airport to the centre of Prague.
Do I need transport from the airport?
There's one difficult public transport link to the centre and there
are lots of taxis. Unfortunately stories are well-publicised about
them ripping-off tourists. As a guide, you should pay about £15
for a trip into town, but they may try to charge you more this.
To avoid the hassle, we recommend you either fix transfers with
us (it comes free as part of all package holidays) or if you're
organising your own hotel then ask them to send a taxi for you.
What credit cards do you accept?
We accept all major credit cards, as well as UK/Irish debit cards such as Switch or Delta. From the start of January 2006, we offer online payments through Barclays bank giving you the added security of one of the world's biggest online payment services.
How do I know it's safe to pay online?
We use Barclays to process payments, which is one of the world's largest payment services. Payment information is encrypted on our website and processed by their secure server for maximum security. As an added guarantee, you're also likely to be insured by your card provider against any losses.
How soon after making a reservation
do I have to pay my deposit?
After you make your reservation online, you'll receive a confirmation
of your hotel/activites, and an option deadline on the reservation
(usually it's for around 15-21 days from the date of your reservation).
If you are happy with your offer, you can go ahead and pay your
deposit during this time to confirm your booking. If you don't have
your deposit ready in time, then you can ask for an extension to
your option and we will try to arrange it (though we can't guarantee
that this will possible in peak seasons).
How much deposit do I have to
pay?
To confirm your reservation, you have to pay 25% of the
total price of your holiday as a deposit. You can pay the balance,
or any part of the balance, anytime before arrival, or when you
are met by your group's Rep.
What happens if we cancel after
paying our deposit?
The deposit you pay is transferred to your suppliers and if you
cancel they will keep it as their cancellation fee. If you cancel
within 3 days of arrival, the full cost of your holiday is payable
as a cancellation fee. For more details, please refer to our terms
and conditions.
How long does it take to clear
my payment?
If you want to pay by credit card, then please login to your booking
form and you’ll find the instructions and link to pay there. Your payment will clear instantaneously and we will normally update your account and issue your holiday voucher within 48 hours. Payment by bank transfer to our accounts at Barclays Bank in the U.K. is easier for larger sums. Bank transfers clear in 1 to 3 working days, depending on the transfer method chosen.
What happens if I need to amend
our reservation?
Anytime before you come, you can amend your group numbers, dates
etc. (and 99% of the time we will get any extra people in the same
hotel as you). There is no admin. charge for amendments.
Do I have any financial protection?
Monies paid to us are held in a separate account until after your
booked event, in to be in accordance with the UK Package Holidays
and Tour Regulations 1992, which provides you with financial security
in the unlikely event of our insolvency.And all our holidays include
free 'Travel Protection Insurance' up to £11,000 per person
(or currency equivalent) in the event that we or any of our suppliers
are unable to fulfil our obligations.
Can I pay for my holiday over
the phone?
Yes, you can call the account manager you've been allocated and they can process your credit card details for you.
Can I just book activities with
you instead of a whole package?
Yes, you can still book activities with us even if you booked all
other arrangements through another travel agent. In this case though,
the prices of the activities are higher.
Are the activities held at fixed
times?
No, they can be at anytime that suits you. When you book the activities,
the reservation form will ask you to let us know when you'd like
to do each activity - and we'll fix it up as close as we can!
Can you send me a brochure?
No, we don't send out brochures anymore because of the high cost.
The money we've saved has been put into having this website made
instead!
Is holiday insurance included?
We offer insurance cover, but you are still recommended to take additional travel insurance.
This is the cover you get from us:
1. All our holidays include free 'Travel Protection Insurance' up to GBP 11,000 per person (or currency equivalent) in the event that we or any of our suppliers are unable to fulfil our obligations.
2. We ensure that all our suppliers have accident insurance, as required by local laws, to cover costs incurred in case of negligence.
3. We assist all EU citizens in receiving free basic health care in the Czech Republic. If you have private health insurance rather than state health insurance, then you must check their terms to see if you are covered. From 1 January 2006 you will need to bring a European Health Insurance Card (EHIC) instead of an E111 form to receive this cover. Apply online at www.dh.gov.uk/travellers and you should receive the form in 7 days.
What is not covered:
1. Compensation above the cost of health care [eg. loss of earnings for time off work or repatriation costs] is low by Western European standards and we recommend that you contact a reputable insurance agent in your country to discuss the risk and costs involved with insurance against these costs.
2. Compensation if you can’t make it because of illness and have to cancel your holiday. If you want to get cover for this, then first look to your credit card terms because they often cover this, or if not then search on the internet and you’ll find lots of cheap options to cover this.
Are your holidays covered by ATOL
or ABTA?
Some companies display an ATOL membership symbol but primarily only
sell holidays without flights. We believe that this is deliberately
misleading customers. ATOL protection only covers you if you buy
flights as part of your package - and since we don't sell flights
an ATOL membership would not give you any protection. However, we
do follow the practice and guidelines for ABTA members, in particular
by offering free 'Travel Protection Insurance' up to £11,000
per person (or currency equivalent) in the event that we or any
of our suppliers are unable to fulfil our obligations. Finally,
all our suppliers are vetted to ensure that they have their own
insurance, legal certificates and local approvals as appropriate.
What is included in the Prague
Nightlife guide and vouchers?
The guide includes useful maps and guides to all the best
restaurants, bars and clubs, as well as discount vouchers for entry,
beers and dances. Click
here to see the latest version.
Will you tell us where we'll
be staying in before we pay our deposit?
Yes. We have a large pool of party-friendly accommodation (that have
all been vetted by us) and when you make an online reservation, we send
your details out to all of them. After we have collected some offers,
we reserve rooms for your group at the best available place. You'll
then receive a confirmation with all the details of your accommodation (including
photos, rooming and location) and you'll get an
option deadline of approx. 15-21 days from the date of your reservation
to pay your deposit and confirm your booking. If you don't want
to go ahead then you can cancel your reservation with no-obligation.
What is the normal rooming with
package holidays?
Some travel companies cut corners by putting three or four of you in a room - but where possible we will put you in twin rooms. In certain situations,
you may be put in triples if there is a better hotel available with
these type of rooms free. It's also possible to request single rooms,
if for example you have smelly feet, but there a supplemental charge of 35% added to the price for this. You'll be told your rooming before you have to pay anything.
Will I have to pay a security bond on arrival?
It's normal practice for the hotels to require bonds against damages
when they receive large groups, and there unfortunately have been
incidents where unscrupulous hotel managers have used various excuses
to keep these bonds as an extra 'tax'. However, all our 3-5 star hotels have
contracts with us where we pay them a bond on your behalf. You'll still have to pay for damages though, only we'll make sure that any problems are dealt with fairly. The only exception to this is if you choose a 1-star package staying in apartments. There is no reception to check the rooms when you leave so one member of your group will have to leave their credit card details as security.
What's the best way to get local
currency?
We recommend you bring a small amount of Czech Crowns for your first
night. We can put you in touch with an exchange company and, if
you want, they can organise to get you a little bit better rate
than standard. You can also take money from cash tills as you need
it, which helps avoid the chances of being left with a lot of unspent
crowns at the end of the weekend. There are lots of them in the
city centre and they take Visa, Mastercard, Cirrus and Plus cards.
Read more about money
and get the latest exchange rates here
How much should I budget for a
holiday?
A lot of the essentials in life are very cheap in Prague. For example,
if you convert prices to UK pounds: public transport is about 25p
for a trip anywhere, a good meal £6, beer about 50p, nightclub
entrance £5, strip club entrance £6. There are lots
of cash tills in the centre that take international bank cards so
it's no problem to use these if you blow your wad on lapdancers.
What is the dress code in clubs?
There’s no real dress codes in Prague clubs and bars so anything
is acceptable. However, we recommend that lads from Britian don’t
wear football shirts or tour shirts because bouncers assume English
football fans are trouble. For the same reason, it’s also
best to split into smaller groups of 4 or 5 and go in separately.
Do you cater for groups from Ireland
or other countries?
No problem, we've had groups from Norway, Germany, Belgium, Australia,
USA and lots of other countries. You can pay in either Euros or
US Dollars, as well as UK pounds.
Where can I find out about Passport
and Visa requirements?
You should always check with your airline about Visa requirements.
Most tourists don't need a VISA to visit the Czech Republic, and
after 1 May 2004 it is part of the European Union and subject to
the same rules as other EU countries. However, there are rules about
the validity of your passport, especially the length of time that
it is still valid. See the website of the Czech Embassy in London
for the latest details for UK tourists: http://www.czech.org.uk/consular.htm
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